Refund policy

'Change of Mind' Returns/Exchanges/Refunds

Although the law does not obligate that we accept returns for 'change of mind', wrong size or alternate preferences, we try to help wherever we can. Therefore, you may exchange for another item if it is available, however no refunds are available. Please follow the instructions below.

• Contact us within 14 days of your purchase via email to info@guenergy.co.nz. State the problem and your preference.
• Note that we are unable to confirm or issue exchanges by telephone, or after 14 days since your purchase.
• Once you receive acknowledgement from us of your request, and if agreed to by us, please ship the item.
• The item should be un-used and in the same new condition that you received it. It must be in it's original undamaged packaging.
• The item must be carefully shipped back to us with protective wrapping and your proof of purchase to:

GU Energy New Zealand
c/o Allsports Distribution Ltd
9 Raywood Crescent
Taupo 3330

• Please ensure your full name, postal address, email address, phone number(s) and order number/invoice are included so we can arrange shipping of your replacement or contact you if necessary.
• The customer is responsible for the return freight and any difference in price between the models exchanged.
• You should consider using a trackable freight service for your returning item as we can't guarantee that we will receive the goods.

Warranty Issues

Under New Zealand Consumer Law, GU Energy products carry the following guarantees:

• Goods must be of acceptable quality. They must be fit for their normal purpose (as described by the manufacturer, in advertising or on packaging). Goods must be safe, durable enough to last for a reasonable time, have no minor defects, and be acceptable in look and finish. If you identify a basic or serious manufacturing fault for example with the buckle, strap, shell or liner of your helmet, we will replace, repair or refund upon inspection.

• Goods must match the description. The goods supplied must be identical to the example viewed by you on this site. If for example the wrong model was dispatched, we will replace, exchange or refund your item.

Please follow the instructions below for returning items for warranty inspection.
• Contact us via email to info@guenergy.co.nz stating the problem with your helmet and any important information about your claim.
• Please note that we are unable to confirm warranty issues by telephone.
• Once you receive acknowledgement from us of your warranty claim, and if requested, please return the item for inspection.
• The item must be shipped back to us with your proof of purchase to:

GU Energy New Zealand
c/o Allsports Distribution Ltd
9 Raywood Crescent
Taupo 3330

• Please ensure your full name, postal address, email address, phone number(s) and order number/invoice are included so we can arrange return shipping or contact you if necessary.
• If a manufacturing fault is identified and confirmed, we will cover the replacement freight costs.
• You should consider using a trackable freight service for your returning item as we can't guarantee that we will receive the goods.

Replacements and exchanges are subject to availability as we frequently sell out of styles, sizes and colours. If we cannot provide the item you require and your request is covered by the guarantees above, we will issue a refund promptly.

We reserve the right to refuse returns or any request to return or exchange clearance helmets unless the item is faulty or meets the criteria above as per New Zealand Consumer Law.