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'Change of Mind' Exchanges

Although the law does not obligate that we accept returns for 'change of mind', or alternate preferences, we try to help wherever we can. Therefore, you may exchange for another item if it is available, however no refunds, please. Please follow the instructions below.

Warranty Issues

Under New Zealand Consumer Law, GU Energy products carry the following guarantees:

Goods must be of acceptable quality. They must be fit for their normal purpose (as described by the manufacturer, in advertising or on packaging). Goods must be safe, durable enough to last for a reasonable time, have no minor defects, and be acceptable in look and finish.

Goods must match description. The goods supplied must be identical to the example viewed by you on this site. If for example the wrong model was dispatched, we will replace, exchange or refund your item.

Replacements and exchanges are also subject to availability as we frequently sell out of products and flavours. If we cannot provide the item you require and your request is covered by the points above, we will issue a refund promptly.

Please follow the instructions below for returning items for warranty inspection.